Frequently asked questions
You have questions, we have answers! Here are the answers to your frequently asked questions.
Do you offer Refunds?
All sales are final. We do not offer refunds for change of mind or preference.
Can I return or exchange an item?
We offer exchange or store credit only on jewelry and physical pieces within 5 days of delivery.
Items must be unworn and returned in original condition and packaging.
Are Apothecary Products Refundable?
No. All apothecary items are final sale due to their nature and for safety reasons.
What about custom pieces?
All custom and made-to-order work is final sale.
Do you offer refunds for Energy services?
No. All sessions, classes, and digital offerings are non-refundable.
Rescheduling is available with at least 24 hours notice.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos.
If confirmed, we will provide a replacement or store credit.
Who pays for return shipping?
Customers are responsible for return shipping costs on eligible exchanges.
When will I receive my store credit?
Store credit is issued after your return is received and inspected.
Do you accept cancellations?
Orders cannot be canceled once placed. Please review your order carefully before completing your purchase.
How long does shipping take?
Orders are processed within 3–7 business days.
Custom pieces may take 1–3 weeks before shipment.
